Our Policies &
Terms of Use

By placing an order, submitting a quote request, or engaging in any business transaction with Purple Heart Enterprises Pvt. Ltd., you agree to be bound by these Terms and Conditions. These terms apply to all B2B transactions and supersede any previous agreements unless otherwise specified in a signed contract.

All orders are subject to acceptance and availability. A purchase contract is formed when we issue a written order confirmation. Sample approval by the buyer is mandatory before bulk production commences. Once approved and production has begun, cancellations are not accepted for custom orders.

• Minimum Order Quantity (MOQ): 50 units per style / colour combination
• Order changes must be communicated within 48 hours of order confirmation
• Rush orders (less than 21 days) are subject to availability and may attract a surcharge

All prices are in Indian Rupees (INR) and are exclusive of GST unless stated otherwise. GST at 5% or 12% (applicable rate for apparel per HSN code) will be added to all invoices. Payment terms:

• Standard: 50% advance at order confirmation, 50% before dispatch
• Credit accounts (approved clients): Net 30 or Net 60 days from invoice date
• Payment methods: Bank transfer (NEFT/RTGS/IMPS), UPI, cheque
• Late payment attracts interest at 18% per annum

By providing us with your logo, brand assets, or design files, you confirm that you are authorised to use these materials and grant Purple Heart Enterprises a limited, non-exclusive licence to reproduce them solely for the purpose of fulfilling your uniform order. We will not use your brand assets for any other purpose without explicit written consent.

All original designs, patterns, and manufacturing processes developed by Purple Heart Enterprises remain our exclusive intellectual property. Custom designs created specifically for a client remain the client's property upon full payment. Neither party may reproduce, distribute, or commercially exploit the other's intellectual property without written consent.

Our liability for any claim arising from a transaction shall not exceed the total value of the specific order in question. We are not liable for indirect, consequential, or incidental losses including loss of revenue, reputation, or business opportunity. Force majeure events (natural disasters, government orders, strikes) exempt us from liability for delays.

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan. We encourage resolution of disputes through direct negotiation or mediation before litigation.

Before any bulk order goes into production, we send physical or digital samples for your approval. This step protects both parties. Once samples are approved in writing (email confirmation), production commences and the agreed specifications are locked in. No design changes are accepted after sample approval.

If you receive units that are defective (manufacturing fault, stitching failure, fabric defect) or incorrect (wrong colour, wrong style, wrong branding), we will replace them at no cost. To claim:

• Report within 14 days of delivery with photographs and delivery invoice
• Defective units must be returned to our Jaipur facility (pickup arranged by us)
• Replacement units will be dispatched within 14 working days of receiving returned stock
• We cover return shipping costs for genuine defect claims

Size exchanges are accepted within 30 days of delivery, subject to stock availability. Exchange requests must be accompanied by the original invoice and unused, unwashed units in original packaging. We do not charge an exchange fee for clients on annual contracts. One-time order clients will be charged actual shipping costs for exchanges.

• Before sample approval: Full cancellation with 100% refund of advance (less bank charges)
• After sample approval, before production: 20% cancellation fee applies
• After production has commenced: No cancellation accepted. Order may be paused subject to mutual agreement
• Custom / embroidered orders: Non-cancellable once production begins

To raise a return, exchange, or replacement claim:

• Email: purpleheartenterprices@gmail.com with subject line "Return/Replacement Claim — [Order ID]"
• Attach: photos of defective units, delivery receipt, and your registered mobile number
• WhatsApp: +91 9783228332 with the same details
• Response time: Within 24 working hours

• Express orders (14–18 days) available on select styles at a 15% surcharge
• Reorders of previously manufactured styles: 12–15 working days
• Timeline begins from written sample approval and receipt of advance payment
• Jaipur city deliveries may be faster (3–5 days post production)

We offer free pan-India delivery for all orders above 50 units. Delivery is available to all 28 states and 8 union territories of India. For multi-location deliveries (e.g. uniforms sent to 5 hotel properties across India), we consolidate and dispatch from our Jaipur facility — no additional charge for up to 5 delivery addresses.

• Orders below MOQ (under 50 units): Actual shipping charges apply
• International shipping: Available on request — charges quoted separately
• Expedited / same-day metro delivery: Available for Jaipur orders, charges apply

All uniforms are individually poly-bagged, size-labelled, and packed in corrugated cartons with tamper-evident sealing. For enterprise orders, we offer:

• Size-sorted packaging (e.g. all M-size units in one carton)
• Employee-name labelling (you provide the employee list)
• Department-wise segregation for multi-department orders
• Branded outer packaging available on request (additional cost)

Once your order is dispatched, you will receive an AWB (Air Waybill) number via email and WhatsApp. Track your shipment directly on the courier partner's website. For large multi-carton orders, a full packing manifest is shared at dispatch.

In the rare event of transit damage, please:

• Do not accept delivery if outer cartons show severe damage — note "damage under protest" on the delivery receipt
• Report damage with photographs within 48 hours of delivery
• All shipments are covered under transit insurance — we will file the claim and arrange replacement

For all new clients and standard orders:

• 50% advance at time of order confirmation (after sample approval)
• 50% balance before dispatch of finished goods
• Proforma invoice issued at order stage; tax invoice issued at dispatch

Enterprise clients with a proven order history (minimum 3 orders) may apply for a credit account. Approved credit accounts receive:

• Net 30 days: Payment due 30 days from invoice date
• Net 60 days: Available for clients with annual order value above ₹10 lakhs
• Credit limit reviewed every 6 months based on payment history
• Credit applications are subject to business verification and may take 3–5 working days

All invoices are fully GST-compliant with our GSTIN (08AABCP1234F1Z5). Applicable GST rates:

• Uniforms (sale value ≤ ₹1,000/piece): 5% GST
• Uniforms (sale value > ₹1,000/piece): 12% GST
• Embroidery / customisation services: 18% GST
• Input Tax Credit (ITC) applicable for registered businesses

E-invoicing is available for clients requiring it. We can also provide HSN-wise breakdowns for your procurement records.

• Bank Transfer: NEFT / RTGS / IMPS
• UPI: Available via QR code or UPI ID
• Account Payee Cheque: In favour of "Purple Heart Enterprises Pvt. Ltd."
• Online payment gateway (Razorpay): Available for orders up to ₹5 lakhs
• Demand Draft: Accepted for government and PSU clients

Overdue invoices attract interest at 18% per annum (1.5% per month) calculated from the due date. Accounts more than 60 days overdue will be placed on credit hold — no new orders will be processed until outstanding dues are cleared. We reserve the right to refer overdue accounts to a debt recovery service.